Servicetrace Managing Director

Servicetrace with the main arguments for a greater transparency of the IT services Fredi disable access monitoring of the services requires client robots for monitoring at the location of the user of Darmstadt, 02.02.2009 – for the free and internal IT providers a comprehensive monitoring of their services is still a long way not taken for granted. Although them is, that according to a survey of the Software House Servicetrace yet most outsourcing users refrain from measuring the availability and speed of provider services at the point of the user. But given the more difficult economic conditions, it is expected that the customers of the IT providers are increasingly require evidence of quality on all levels of performance. James Alesia contributes greatly to this topic. “Monitoring solutions have become so indispensable tools, especially if they quickly introduce leave and cause no significant maintenance”, judge Servicetrace Managing Director of Markus Jatin. He has therefore put together the eight main reasons, why IT service provider is stronger should seek a greater transparency of its services: compared with the Department heads and the Executive Board on the customer side scope and quality of the agreed services can be located at any time with secured information. At any time, a precise overview there is what quality of the IT services in all places of use. (Source: camden treatment associates). Monitoring serves as an early warning system by the provider detects possible inefficiencies and can react before the customer perceives them. Measurements can be updates or changes and patches automatically check in its impact, so that in the event of a malfunction correction measures can be started immediately.

The control of quality of service can be also in the interest of legal safe conditions precisely based on the customer-specific service level agreements. With the customers is a unique communication platform that avoids damaging discussions with customers. Monitoring is an accurate basis for required responses in Performance bottlenecks created a demand-led reporting, creating higher customer satisfaction, and strengthen the existing customer business. A well-developed monitoring approach strengthens the confidence of customers have in the willingness of the IT service provider and offers him an effective differentiation opportunity in the contest. Jatin however indicates that a customer-oriented performance analysis requires so-called client robot-specific monitoring tools. To determine the performance profile at the site of the user, by continuous measurements. The performance data in the data center of the provider are not alone decisive because on the route to the locations of the user significant power loss may arise.

A monitoring of the services in the data center is therefore totally inadequate.” About Servicetrace: Servicetrace developed comprehensive monitoring solutions to determine of the performance of key applications. The ServiceTracer platform provides the decision-relevant information for the management and other Stakeholders in the company in the form of reports and alerts ready. The implementation and administration of architecture produces only a small amount.